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This Privacy Statement describes how we handle information we learn about users of our web site. Castle Rock Research Corp. collects identifying information about you only when you provide it to us - we do not collect information about you without your knowledge and cooperation. Personally identifying information collected will be used to provide you with the best possible service. It will enable us to deliver our products and/or services in an expedient and efficient manner, and to provide you with the best possible customer service and support. We may also use the information collected to help us anticipate your needs. We may use information to inform you of products or services we offer that may be of interest to you. You may always opt out of this service. Personal information about you may be stored digitally in one of our databases. Our databases are secure and are accessed only by authorized persons within our organization. In addition to what has already been stated, we may use information in our data bases to produce general reports that do not contain identifying information. These reports help us to understand in a general way how and by whom our products and services are being used. Personal information may be retained on paper to help us serve you better, to facilitate our record keeping, and as required by law. Paper records are stored in secure locations, accessed only by authorized persons and are destroyed by burning and/or shredding when they are no longer necessary to provide customer service or when permitted by law. WE DO NOT SELL, LEASE, GIVE AWAY, TRADE OR VOLUNTARILY RELEASE PERSONALLY IDENTIFYING INFORMATION TO ANY PERSON, ORGANIZATION OR AGENCY OUTSIDE OF OUR COMPANY UNLESS WE ARE REQUIRED TO PROVIDE THE SAID INFORMATION BY LAW. If you have any reason to believe that a breach of privacy may have occurred at Castle Rock Research or that any of the information held by Castle Rock Research about you is inappropriately handled, or if you wish to change or correct information we have about you or if you have any questions, email our Customer Service Department at support@castlerockresearch.com and we will act upon your concerns promptly. By using this site, you are agreeing to the terms and conditions of this Privacy Statement. IF YOU DO NOT AGREE WITH THIS PRIVACY STATEMENT, DO NOT USE THIS SITE. We reserve the right to change, modify, add, or remove portions of this Statement at any time at our sole discretion. If we decide to change any parts of this privacy policy, we will post those changes on our web site at least one week in advance of their taking effect. Our clients will always be made aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This Privacy Statement was last updated on April 27, 2005. |
